Refund Policy
Because our products are food, our policy is built around freshness and safety.
When you're covered
If your order arrives damaged, incorrect, or with a manufacturing defect, contact us within 48 hours of delivery with a photo of the product and we'll arrange a free replacement or a full refund.
What we can't accept back
For food safety reasons, we can't accept returns of opened or consumed products, or claims made more than 48 hours after delivery.
How refunds are issued
Cash on Delivery orders are refunded by bank transfer or replaced on your next order, whichever you prefer. We'll confirm details with you directly.
Contact us
Email info@carofoods.com.np or call +977 980-109-6121 with your order reference and we'll sort it out.